Advice from several female leaders in the fast casual industry — owners, chefs and executives — who understand that being at the top no longer has to be lonely. We can bring others with us by sharing our experiences, which is why they are revealing how they are growing their businesses while also creating inclusive cultures. Many are testing a variety of digital initiatives, including AI and robotics, data-driven personalization, kiosks and mobile payments. Others are leaning into more flexible shop formats, new menu trends and driving loyalty through targeted promotions.
Emily Lee, master franchisee DMV, Gong cha